Shipping policy

Remy Corp US will do everything in our power to ensure prompt delivery on all orders. However, there are times when our chosen carriers are not able to perform the service requested. Remy Corp US cannot issue refunds for shipping charges for delayed packages. If you would like a refund for the delayed packages, please contact the carrier of choice or add insurance to the package in the case of a delay.

When we receive your order online or over the phone, we start working on it right away. We highly recommend that you order your products at least 4 to 7 business days before your scheduled appointments. This gives the chosen carrier time to complete the pickup and delivery before you need it.

We always ship orders on time; however, once a package has been picked up by the carrier, the delivery process is unfortunately outside of our control. While we do everything we can to ensure orders are dispatched promptly, delays with the shipping carrier can occasionally occur. If package is late or missing we recommend to always contact the carrier first, before contacting us.

Orders received before 4:30 p.m. Eastern Time  will ship the same business day, unless there is an unavoidable delay. Orders received after 4:30 p.m. Eastern Time will be shipped the following business day. Please note that business days refer to Monday – Friday and exclude holidays and weekends (see below). This means that if you place an order after 4:30 p.m. Eastern Time on a Friday, it will ship the following Monday.

UPS Overnight shipments placed after 4:30 p.m. Eastern Time on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.

Pre-Order Items. These are items that are Out of Stock, but are on our way to us. These items you will be able to purchase, and will ship once they arrive to our warehouse. If you placed an order, and have both, items in stock and Pre-Order items, this order won't ship until the Pre-Order item is back in stock. Pre-Order items usually takes 7 to 10 Business days to ship.

Out of Stock Items. Occasionally, some of our products maybe out of stock. If an item is out of stock, it will be reflected on our website. In the event we run out of stock as we are pulling your order, every attempt will be made to reach you via email or phone to advise you of your options. If we are unable to reach you within 24 business hours, the rest of your order will be shipped to you.

Backorders. if a product it’s out of stock,  you will have the option to buy it and save it as a backorder, as soon as the product arrive to our warehouse it will be ship to you, we recommend call us to discuss time frame for restocking.

If you make a purchase of various products, but you have some in Backorder, all in stock products will be ship with the exception of the ones in Backorder. These Backorder products will be ship FREE (regular ground USPS or UPS) once they are back in stock.

Shipping Delays, Lost Packages & Delivery Policy

At Remy Corp US, we are committed to processing and shipping all orders as quickly as possible. Once an order has been shipped and accepted by the shipping carrier, the delivery process is entirely under the carrier's control.

Delivery Estimates

All transit times provided during checkout or by the shipping carrier are estimated delivery dates only and are not guaranteed. Shipping carriers may experience delays due to weather, holidays, high shipping volumes, mechanical issues, transportation disruptions, or other circumstances beyond our control.

Remy Corp US is not responsible for delays that occur after a package has been accepted by the shipping carrier.

Late Deliveries

Orders that arrive later than the estimated delivery date are not eligible for refunds, credits, or reimbursement of shipping charges due to carrier-related delays.

If your shipment is delayed, we recommend monitoring the tracking information provided by the carrier. We are happy to assist by contacting the carrier on your behalf whenever possible.

Lost or Missing Packages

If your package appears to be lost, missing, or has not been delivered as expected, please contact us as soon as possible.

We will promptly initiate a claim with the shipping carrier when appropriate.

Remy Corp US cannot issue a replacement order, refund, or store credit for a missing package until the carrier has completed its investigation and provided a final determination.

Carrier investigations typically take several business days, depending on the carrier and the circumstances.

Once the investigation is complete, we will work with you to provide the appropriate resolution based on the carrier's findings. Depending on the outcome, this may include a replacement shipment, store credit, or another appropriate resolution.

We appreciate your patience and understanding, as carrier investigations are outside of our control and may take several business days to complete.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Remy Corp US is not responsible for:

  • Delays caused by incorrect or incomplete shipping information.
  • Packages delivered to the address provided by the customer.
  • Additional shipping charges required to reship packages returned due to an incorrect or undeliverable address.

If a package is returned to us because of an incorrect address or because it was refused or unclaimed, the customer will be responsible for any applicable reshipping and restocking fees.

Delivered Packages

Once a package is marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.

If you believe a delivered package has been stolen or misplaced, we recommend:

  • Checking around your property and with household members.
  • Contacting neighbors or your building management.
  • Contacting the shipping carrier to request GPS delivery confirmation.
  • Filing a police report if theft is suspected.

While we will gladly assist in communicating with the carrier, Remy Corp US is not responsible for packages confirmed as delivered by the carrier.

Weather & Force Majeure

Remy Corp US is not liable for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, hurricanes, floods, wildfires, government actions, labor strikes, transportation disruptions, pandemics, or other force majeure events.

Customer Support

If you experience any shipping issues, please contact our Customer Service team. We will do everything we reasonably can to assist you and help facilitate communication with the shipping carrier throughout the claims process.

Lost Package Policy and Claims Procedure

All shipments dispatched by our company are fully insured against loss during transit. In the event a package is not received, the following policy and procedure shall apply:

  • Insurance Coverage
    All packages shipped by our company are insured through a third-party insurance provider.
  • Notification of Non-Receipt
    The customer must notify us promptly if a package has not been received. Upon notification, we will contact the shipping carrier and initiate a loss claim on the customer’s behalf.
  • Claims cannot be initiated until the carrier’s designated shipping window has expired, as defined by the carrier’s delivery standards.
  • Carrier and Insurance Claim Submission
    Once the claim has been reported to the carrier, we will submit all required documentation to the insurance provider for review and processing.
  • Affidavit Requirement
    The insurance provider requires a signed affidavit of non-receipt from the recipient.
  • The affidavit will be issued by the insurance company and sent to us.
  • We will forward the affidavit to the customer via email.
  • The affidavit must be fully completed, signed, and returned to us for submission to the insurance company.
  • Failure to complete and submit the affidavit may result in denial of the claim.
  • Insurance Company Communication
    The customer may be contacted directly by the insurance provider for verification, clarification, or additional information during the investigation process.
  • Refund Authorization
    Refunds will only be issued after written approval of the claim by the insurance provider. Upon approval, a full refund of the purchase amount will be processed.
  • Claim Processing Timeframe
    The claims review and resolution process may take up to sixty (60) days, depending on the carrier and insurance provider.
  • Delivered Package Exclusion
    Packages marked as “Delivered” by the carrier may not be eligible for a refund, and such claims are subject to carrier and insurance investigation outcomes.

FAILED DELIVERIES & REFUSED SHIPMENTS

If a package is returned to Remy Corp US due to failed delivery attempt or customer refusal it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS. Once the products are returned to Remi Cachet USA an Automatic credit will be issued on the account.

If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 866.647.6227. We can help you select the correct shipping method to get the product to you on time.

Holidays Include:

  • New Year’s Day
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

 

Shipping:

USPS                              Estimate Delivery Time

First Class Parcel       5-7 postal days

Priority                         2-3 postal days

 

UPS                                         Estimate Delivery Time

Ground (Business)             3-5 Business days (excludes weekends/ Signature Required)

Ground (Residential)        3-5 Business days (excludes weekends/Signature Required)

Next Day Air                        Next Business Day before 10:30am in most areas (excludes weekends/Signature Required)

Next Day Saver                   Next Business Day by 3:30pm or by the end of day (excludes weekends/Signature Required)

2nd Day Air                         2 Business Days (excludes weekends/Signature Required)

3 Day Select                         3 Business Days (excludes weekends/Signature Required)

Saturday Delivery              Has to be ship on Friday (Signature Required)

 

International Orders
International orders can be shipped using UPS International services (Priority and Economy

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Remy Corp US cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned, and Remy Corp US  will not be held responsible for any loss of funds as a result of this occurrence.

Changing an Order

As soon as we receive your order, we start working on it right away — we ship orders out at 5:00 p.m. Eastern Time every weekday (excluding holidays).

If you need to change or cancel your order, call us at 866.647.6227 as soon as possible on the day you ordered. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.

Products Lost or Damaged In Transit:

We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies.

Remy Corp US will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested. Remy Corp US cannot issue refunds for shipping charges for delayed packages.